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Water FAQ

 

FAQ

 

If you your question is not answered below please contact the Oscoda Township Water Department for further assistance. 

Office Hours:  9:00a.m. Ė 4:00p.m. Monday thru Friday
110 S. State St.Oscoda, MI  48750
Phone: 989-739-7532

Q: How much water does the average person use?

A: The average person uses 70-125 gallons of water per day.  Your usage is based on how you and or your family use water.

Q: My neighbor has more people on the family and they use less water.  How can this be?

A: Your neighbor may use water differently than you do.  Do they use a dishwasher instead of hand washing the dishes? (Dishwashers use less than hand washing.)  Do they water only ornamental plants in the yard instead of the whole lawn?  Do they use a broom to clean the sidewalks and driveways instead of the hose?  Do they wash the car at a carwash instead of the driveway?  Do they take shorter showers with water saving shower head?  Do they wash only full loads of laundry instead of smaller loads?  These are only a few examples of how different people may use different amounts of water in their daily routines.

Q: Why is my bill exactly the same month after month?  How can I use exactly the same amount of water every month?

Unlike other utilities that bill in smaller units of measurement such as cubic feet or kilowatt hours out water is billed in full thousands of gallons only.  The actual number of gallons used may vary from month to month but the billed usage may not.  The water meters measure water used in hundreds of gallons but the bills are calculated using only full thousands used.  For billing purposes the usage is always rounded DOWN to the nearest 1000 gallons.  For example:

 

Actual Usage

Billed Usage

Carry Over

2300

2000

300

2500

2000

500

2900

2000

900

 

The additional 100ís not billed are carried over and are added to the following monthís usage.  This explanation also answers the question, Why does my bill change from month to month?      Under this billing system someone who always uses 1500 gallons per month would be billed for 1000 gallons one month and 2000 gallons the next because of the 500 gallons which were carried over from the previous months meter read.

Q: I didnít do anything different this month.  How could my usage go up so much?

Generally, unless you have a leak, your normal usage wonít vary much from one month to the next.  However, because our water is billed in full thousands only, the 100ís of gallons carried over from one month to the next can result in a higher bill.  For example:

 

Actual Usage

Prior Month Carry Over

Billed Usage

Carry Over

1st Month

2900

0

2000

900

2nd Month

3100

900

4000

0

 

In this example a 200 gallon difference in actual usage results in billed usage difference of 2000 gallons.

Q: My bill is too high.  Can the meter be broken and showing I used more water than I did?

First, we will have your water meter reading checked for accuracy.  If we find the reading to be correct you may be assured the water did go through the meter.  You should then check for leaks in all of your faucets and toilets.  Oscoda Township will provide dye packs at no cost to you to determine if your toilet tank flapper is seeping water.

As a matter of understanding, water meters DO NOT over register water use.  Over a period of time the meter may actually UNDER register water usage due to deterioration.

If you dispute the accuracy of the meter and demand it be changed, certain expenses may be billed to you (See: Water Meter Service Policy.).  If the meter is removed and tested (testing is done at an independent facility) and is found to be accurate, you will be charged for the expense of removing and testing it as well as the cost of the new water meter.  

Q: Why do I have to pay the Ready to Serve charge if my water is shut off at the street?

The purpose of the Ready to Serve charge is to assign a fixed cost on a per customer basis.  This fixed cost includes debt, administration and certain operating and maintenance expenses.  If the Ready to Serve charge were to be suspended when the water was shut off the cost to operate the system would remain the same while the revenues to maintain the system would decrease.  It is for this reason every connection must pay their share in the expense of the systems readiness and availability no matter if the water is on or off.

 
 
       

 
In accordance with Federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, age, disability, religion, sex, familial status, sexual orientation, and reprisal.  (Not all prohibited bases apply to all programs).

To file a complaint of discrimination, write to: USDA, Assistant Secretary for Civil Rights, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, DC 20250-9410. Or call toll-free at (866) 632-9992 (English) or (800) 877-8339 (TDD) or (866) 377-8642 (English Federal-relay) or (800) 845-6136 (Spanish Federal-relay). USDA is an equal opportunity provider and employer.

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